Terms of service

Terms of Service

Last updated: 13 August 2026

1. Introduction

Welcome to Planet Pawtopia.

These Terms of Service govern your use of our website and your purchase of products from Planet Pawtopia. By using our website or placing an order, you agree to these Terms. Nothing in these Terms removes or limits any consumer rights that cannot legally be excluded.

 

2. About Planet Pawtopia

Planet Pawtopia is an online pet products retailer operating from the United Kingdom and selling to customers internationally.

Business address: Unit 171029, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom

Email: contact@planetpawtopia.co.uk

Telephone: 02034111760

Website: planetpawtopia.co.uk

 

3. Eligibility

By using our website, you confirm that:

  • You are legally capable of entering into a contract
  • The information you provide is accurate and complete
  • You will use the website lawfully

Where a particular product has age or legal restrictions, those restrictions will apply.

 

4. Products

We make reasonable efforts to ensure that product descriptions, images, specifications and prices are accurate.

However:

  • Product colours may vary depending on your device
  • Product packaging may differ from images
  • Manufacturers may change packaging or specifications
  • Product availability may change
  • Images may be provided for illustrative purposes

We reserve the right to correct errors and update product information.

 

5. Orders

When you place an order, you are submitting a request to purchase the products selected. We will send an order confirmation acknowledging receipt of your order.

An order may not be accepted where:

  • Payment cannot be authorised
  • A product is unavailable
  • There is an obvious pricing or product description error
  • We reasonably suspect fraud or unlawful activity
  • We are unable to fulfil the order for another legitimate reason

If we cancel an order after payment has been taken, we will provide an appropriate refund.

 

6. Prices and Payment

Prices are displayed in the currency shown on our website or at checkout. Prices may change from time to time. Any change in price will not affect an order that has already been accepted unless required by law or agreed with you. Payment must be successfully received before an order can be fulfilled. Available payment methods are displayed during checkout.

 

7. Shipping and Delivery

We offer delivery to the countries and destinations available at checkout. Delivery times are estimates and may vary depending on destination, product availability, fulfilment location, carrier and circumstances outside our reasonable control. Products may be fulfilled from different locations and separate items from the same order may arrive in separate packages. Further information is provided in our Shipping Policy.

 

8. International Orders

Customers purchasing from outside the United Kingdom may be responsible for customs duties, import taxes, VAT, handling charges or other charges imposed by the destination country where applicable. These charges are determined by the relevant authorities and are outside our control.

 

9. Returns, Refunds and Cancellations

Our Return & Refund Policy forms part of these Terms. You may have statutory cancellation, return and refund rights depending on your country of residence and applicable law. Nothing in these Terms limits those rights.

 

10. Product Availability

Product availability may change without notice. If a product becomes unavailable after an order has been placed, we will contact you where reasonably possible and provide an appropriate solution, including a refund where required.

 

11. Intellectual Property

Unless otherwise stated, content on our website is owned by or licensed to Planet Pawtopia.

This includes:

  • Logos
  • Branding
  • Text
  • Graphics
  • Images
  • Product descriptions
  • Website design
  • Other website content

You must not reproduce, distribute, modify or commercially use our content without permission unless permitted by law.

 

12. Acceptable Use

You must not:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to our systems
  • Introduce malicious software
  • Interfere with website security
  • Attempt to disrupt the website
  • Scrape or copy website content for unauthorised commercial purposes
  • Misuse our website or services

We may restrict access where reasonably necessary to protect our website, customers or business.

 

13. Customer Reviews and Content

If you submit a review, photograph, comment or other content, you confirm that you have the right to submit it. You grant Planet Pawtopia a non-exclusive licence to use submitted content for operating, displaying and promoting our business, subject to applicable law. We may remove content that is unlawful, misleading, abusive, defamatory or otherwise inappropriate.

 

14. Third-Party Services

We may use third-party services to operate our website, process payments, fulfil orders, provide delivery services, provide analytics and support other business functions. Third-party services may have their own terms and privacy policies.

 

15. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful. This includes liability that cannot legally be excluded for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation. For consumers, nothing in these Terms affects statutory consumer rights. To the maximum extent permitted by law, we are not responsible for losses that are not reasonably foreseeable or that arise outside our reasonable control.

 

16. Events Outside Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

  • Severe weather
  • Natural disasters
  • Carrier disruption
  • Customs delays
  • Industrial action
  • Government restrictions
  • Internet or technology failures
  • Other events beyond our reasonable control

Your statutory rights remain unaffected.

 

17. Website Availability

We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted access. We may temporarily suspend the website for maintenance, updates, security or other legitimate reasons.

 

18. Privacy

Your use of our website is also subject to our Privacy Policy. Our Privacy Policy explains how we collect, use and protect personal information.

 

19. Changes to These Terms

We may update these Terms from time to time. The latest version will be published on our website with the relevant revision date. Changes will not affect rights that have already arisen unless permitted by law.

 

20. Governing Law

These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country provide otherwise. Consumers may have additional rights to bring proceedings in the courts of their country of residence where applicable.

 

21. Contact Us

Planet Pawtopia

Unit 171029, Courier Point
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FH
United Kingdom

Email: contact@planetpawtopia.co.uk

Telephone: 02034111760

Website: planetpawtopia.co.uk