Shipping policy

Shipping Policy

Last updated: 3 August 2026

Shipping Overview

At Planet Pawtopia, we're pleased to offer FREE shipping on all orders, with no minimum spend required.

We deliver to customers in the United Kingdom and many countries around the world.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders are processed Monday to Friday, excluding UK public holidays.

During busy periods, product launches, or promotional events, processing times may be slightly longer.

Delivery Times

Estimated delivery times are:

Destination Estimated Delivery Time
United Kingdom 5–10 business days
Europe 5–15 business days
United States & Canada 7–15 business days
Australia & New Zealand 7–20 business days
Rest of the World 10–25 business days

Please note these are estimates only and are not guaranteed.

Dropshipping

Planet Pawtopia works with trusted fulfilment partners and suppliers located in different regions.

As a result:

  • Products may be shipped from different warehouses.

  • If you order multiple items, they may arrive separately.

  • You may receive more than one tracking number.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking details once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after dispatch.

Delays

While we do everything we can to ensure prompt delivery, delays can occasionally occur due to circumstances beyond our control, including:

  • Customs inspections

  • Severe weather

  • Carrier delays

  • Public holidays

  • Industrial action

  • High shipping volumes

We appreciate your patience if this happens.

Customs, Duties and Import Taxes

For orders shipped outside the United Kingdom, your country's customs authority may charge import duties, taxes, VAT, or handling fees.

These charges are determined by your local customs authority and are the responsibility of the customer.

Planet Pawtopia is unable to reimburse customs or import charges.

Incorrect Delivery Information

Please ensure your delivery address is accurate before completing your order.

We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply to resend the order.

Lost or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at contact@planetpawtopia.co.uk.

We will work with the shipping carrier and our fulfilment partners to investigate the issue and provide an appropriate resolution where possible.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible after delivery.

Where possible, please include:

  • Your order number

  • Photographs of the damaged packaging

  • Photographs of the damaged item

We will review the issue and arrange an appropriate solution.

Returns

For information about returning an item, cancelling an order, or requesting a refund, please refer to our Return & Refund Policy.

Contact Us

If you have any questions about shipping or delivery, please contact:

Planet Pawtopia

Email: contact@planetpawtopia.co.uk