Contact information
CONTACT INFORMATION
Last updated: 13 August 2026
1. Contact Details
Planet Pawtopia
Unit 171029, Courier Point
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FH
United Kingdom
Email: contact@planetpawtopia.co.uk
Telephone: 02034111760
Website: planetpawtopia.co.uk
2. Customer Support
Our customer support hours are:
- Monday to Friday: 09:00 – 17:00 UK time
- Saturday: 10:00 - 14:00 UK time
We aim to respond to enquiries within 1–2 business days. Response times may be longer during weekends, public holidays, busy periods or periods of unusually high enquiry volumes.
3. Order Enquiries
If your enquiry relates to an order, please provide:
- Your full name
- Order number
- Email address used for the order
- A clear description of your enquiry
Providing this information helps us locate your order and respond more efficiently.
4. Damaged or Faulty Products
If you contact us about a damaged, faulty, defective or incorrect product, please provide:
- Your order number
- A description of the problem
- Photographs or video of the issue where possible
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer law.
5. Returns
Please contact us before sending a product back. We will provide return instructions where a return is approved or otherwise required. Please do not send products to the business address shown above unless we specifically instruct you to do so.
6. Privacy Enquiries
If you have questions about your personal information or wish to exercise a data protection right, please contact:
Further information is available in our Privacy Policy.
7. Business Information
Business name: Planet Pawtopia
Business address:
Unit 171029, Courier Point
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FH
United Kingdom
Email: contact@planetpawtopia.co.uk
Telephone: 02034111760
Website: planetpawtopia.co.uk
8. Contacting Us
We are committed to providing helpful and professional customer support.
If you have questions about products, orders, delivery, returns, refunds or our services, please contact us using the details above.