Privacy policy
PRIVACY POLICY
Last updated: 13 August 2026
1. Overview
Planet Pawtopia respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase products, create an account, contact us or otherwise interact with Planet Pawtopia. We operate from the United Kingdom and sell to customers internationally.
2. Who We Are
Planet Pawtopia is the business responsible for the processing of personal information described in this Privacy Policy.
Business name: Planet Pawtopia
Business address: Unit 171029, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom
Email: contact@planetpawtopia.co.uk
Telephone: 02034111760
Website: planetpawtopia.co.uk
For data protection purposes, Planet Pawtopia is generally the data controller for personal information collected through our website and services.
3. Personal Information We Collect
Depending on how you interact with us, we may collect:
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details and purchase history
- Payment and transaction information
- Account information
- Communications you send to us
- IP address
- Browser and device information
- Website usage information
- Cookie and similar technology information
- Marketing preferences
- Information required to prevent fraud or protect our business
We do not normally store complete payment card details ourselves. Payment information may instead be processed securely by the relevant payment provider.
4. How We Collect Information
We may collect personal information:
- When you place an order
- When you create an account
- When you contact us
- When you subscribe to marketing communications
- When you browse or use our website
- Through cookies and similar technologies
- Through Shopify and other service providers supporting our website and business
5. How We Use Personal Information
We may use personal information to:
- Process and fulfil orders
- Arrange delivery
- Process payments
- Provide customer support
- Process returns, cancellations and refunds
- Manage customer accounts
- Prevent fraud and protect our business
- Improve our website, products and services
- Respond to enquiries
- Send marketing communications where permitted
- Analyse website usage
- Comply with legal and regulatory obligations
- Establish, exercise or defend legal claims
6. Legal Bases for Processing
Depending on the circumstances, we may process personal information because:
- It is necessary to perform a contract with you
- It is necessary to comply with a legal obligation
- It is necessary for our legitimate interests
- You have provided consent
- It is necessary to protect legal rights or comply with applicable law
Where processing is based on consent, you may withdraw your consent at any time
7. Marketing
Where permitted by applicable law, we may send marketing communications about products, promotions, offers and other Planet Pawtopia updates. You can unsubscribe from marketing emails by using the unsubscribe facility included in the communication or by contacting us. We do not sell your personal information to third parties.
8. Who We Share Personal Information With
We may share personal information with trusted third-party service providers where necessary to operate our business.
These may include:
- Shopify and ecommerce service providers
- Payment providers
- Delivery and courier providers
- Product suppliers and fulfilment providers
- Website and technology providers
- Microsoft 365 and business communication providers
- Google services where used for analytics, authentication, advertising, security or other website functions
- Analytics, marketing and advertising providers
- Professional advisers
- Insurers
- Government authorities and regulators where legally required
The information shared will depend on the service being provided and may include order, contact and delivery information where necessary to fulfil an order.
9. International Transfers
Because we sell internationally and use service providers that may operate in different countries, personal information may be transferred outside the United Kingdom. Where required by applicable data protection law, we will use appropriate safeguards for international transfers.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
These technologies may be used to:
- Keep the website functioning
- Remember preferences
- Maintain shopping and account functionality
- Understand website usage
- Improve website performance
- Support analytics
- Support marketing and advertising where applicable
You may be able to control cookies through your browser or available cookie settings. Disabling certain cookies may affect website functionality.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information to:
- Fulfil orders
- Provide customer support
- Meet tax and accounting requirements
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Establish or defend legal claims
- Maintain appropriate business records
When information is no longer required, it will be securely deleted or anonymised where appropriate.
12. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Your Data Protection Rights
Depending on applicable law, you may have rights including:
- Accessing your personal information
- Correcting inaccurate information
- Requesting deletion of information
- Restricting processing
- Objecting to certain processing
- Withdrawing consent
- Requesting data portability
- Complaining to a relevant data protection authority
To exercise your rights, contact:
14. Complaints
If you are concerned about how we process your personal information, please contact us first so that we can investigate your concern. UK customers may also have the right to complain to the Information Commissioner's Office where applicable.
15. Children's Privacy
Our website is not intentionally directed at children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us.
16. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites. You should review the privacy policies of third parties before providing them with personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
18. Contact Us
Planet Pawtopia
Unit 171029, Courier Point
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FH
United Kingdom
Email: contact@planetpawtopia.co.uk
Telephone: 02034111760
Website: planetpawtopia.co.uk